The Senior Director of Engineering at a global hotel brand had to quickly restructure data sources in the field to mirror the company’s updated corporate structure. The change impacted the operations and management team for 152 hospitality facilities in Europe, the Middle East, Africa, and Asia.
Customer goals
- Restructure facility condition monitoring and safety data to mirror new corporate and management structure
- Complete data restructuring with minimum disruption to operations
- Provide managers immediate access to data for all their facilities under the new structure
Solution
- SEAM Group updated the hierarchy of facilities on ViewPoint in real-time during a call with the Senior Director of Engineering
- Facilities reporting hierarchy changes were ready to be introduced to the management team when the new structure was announced
Winning results
- Immediate access to all the relevant data for the individuals affected by the restructuring
- No delays in the performance of inspections or repairs
- Data started flowing to the right parties immediately with no impact on operations
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